Privacy Policy

This policy describes how the shop you ordered from and First Global Merchants, LLC d/b/a PayHub ("PayHub"), which operates the PayHub POS ordering platform, handle information about customers who order through the platform.

Who is responsible for what. the shop you ordered from decides what to sell, what to charge, and who to contact about an order — it is the business you are buying from, and it controls the information about its own customer relationship. PayHub provides and runs the software the shop you ordered from uses to take your order, and handles that information on the shop's behalf and under its instructions. Where this policy says "we", it means both, each in its own role. If you are not sure which of us to ask about something, ask either; we will sort it out between us.

Information we collect

What you type in.

• Your mobile number, where you give one. It is what an order is looked up by, and it is what order texts go to if you agree to them.
• Your first name, where you give one, so the counter can call the order.
• Your email address, only if you ask for an emailed receipt.
• Allergens and dietary preferences, only if you record them. These are shown to the kitchen on the ticket for the order they apply to.
• A note you ask the shop to keep, if you give one.

What the order itself is. What you ordered, what it cost, when, at which location, how you paid (the tender type — cash, card, gift card), and any discount, loyalty points or round-up on it.

Payment details are not ours to collect. A card is read by the payment terminal or the processor's own hosted page, and the card number never reaches PayHub's servers. What we keep is what a receipt shows: the card brand, the last four digits, an authorization code and the processor's reference. That is also all we can use to send a refund back.

What your device tells us when you use the ordering page: your IP address, browser and operating system version, and the pages you opened on the ordering site. We use it to keep the service working and secure.

Cookies and similar storage. The ordering page keeps a small amount of data in your own browser so it can remember your basket, which location you chose, and — if you verified your number — that it is you. There are no advertising cookies and no third-party trackers on the ordering page.

How we use it

• To fulfill your order, including telling the kitchen what to make and telling the counter whose it is.
• To send you order texts — confirmation, ready, and delays — if you agreed to them when you gave your number.
• To send a receipt you asked for.
• To run the shop's loyalty program, where it has one: points earned, points spent, and rewards available to you.
• To keep the records a business has to keep: sales, tax, refunds and the card batch.
• To keep the service secure and working, including investigating faults and abuse.
• To send offers, only where you ticked the separate offers box. That is a different consent from order texts and you can give one without the other.

Text messages

Mobile numbers and SMS opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

Order texts are sent only after you agree to them at the point where you give your number, and the exact words you agreed to are recorded with your consent. Offers are a separate, unticked box.

Reply STOP to any message to stop all texts from that shop, and HELP for help. Message frequency varies by how often you order. Message and data rates may apply.

The full terms, including the carriers' own disclosures, are in the SMS Terms: https://payhubpos.com/sms-terms

Sharing

We share information only with the following, and only what each one needs:

• The payment processor, to authorize, settle and refund card payments.
• The SMS provider, to deliver the texts you agreed to. It receives your mobile number and the message.
• The email provider, to deliver a receipt you asked for.
• Hosting and infrastructure providers, which store the platform's data on our behalf under contract.
• Professional advisers, where we need legal or accounting advice.
• Authorities, where the law requires it or to protect somebody's safety.
• A buyer of the business, if PayHub or the shop you ordered from is sold or merged. This policy, or one at least as protective, would follow the information.

We do not sell your information, and we do not share it for anybody else's advertising.

Retention

We keep order and payment records for as long as the shop's tax and accounting obligations require, and typically seven years. A customer record — your number, name and preferences — is kept while you are a customer of that shop and removed on request, except where it is attached to a transaction record we must keep. Order texts and their consent records are kept for as long as we may need to show that you agreed to them.

Your choices

• Stop texts at any time: reply STOP.
• Stop offers but keep order texts: reply STOP and ask the shop to re-enable order texts, or ask the shop to untick offers for you.
• See, correct or delete what a shop holds about you: ask the shop. Where PayHub holds it on the shop's behalf, the shop can ask us and we will act on it.
• Order without an account. You do not have to verify your number or keep any record with a shop to buy something.

Depending on where you live you may have further rights over your information, including the right to a copy of it and the right to ask for it to be deleted. Use the contact details below and we will tell you what applies and act on it.

Security

Card data never reaches our servers. Credentials and terminal keys are encrypted at rest. Access to customer data within the platform is limited per shop, so one shop cannot see another's customers, and access by PayHub staff requires the shop's own permission and is recorded. No system is perfectly secure, and if a breach affects your information we will tell you and the authorities where the law requires it.

Children

The platform is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has given us information, contact us and we will delete it.

Contact

First Global Merchants, LLC d/b/a PayHub

720 Hopmeadow Street, Suite 101, Simsbury, CT 06070

everything@payhubpos.com

860-508-2327

For a question about a specific order, the fastest answer is the shop you ordered from: the shop you ordered from.

Changes

If we change this policy we will post the new version here and update the version below. Where a change materially affects how we use your information we will say so on the ordering page.

Version 2026-11-06.